At Mercy’s emporium, we strive to provide the highest quality products to enhance your intimate experiences. We understand that occasionally issues may arise with your purchase. Therefore, we have established a comprehensive return policy to ensure customer satisfaction.
1. Defective Product Returns:
We gladly accept returns for defective products within three (3) days of purchase. If your item is malfunctioning, damaged, or does not meet the specified standards, please contact our customer service team immediately. We will guide you through the return process.
To qualify for a return, the product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Our team will carefully inspect the item upon return to determine its eligibility for refund or exchange.
Please note that defective products due to customer misuse, mishandling, or inappropriate care are not eligible for return. We recommend referring to the product’s user manual or contacting our customer service team for assistance in such cases.
2. Change of Mind Returns:
Eroticsemporium does not accept returns for products due to a change of mind or personal preference. We understand the intimate nature of these items and prioritize the health and safety of our customers. Hence, all sales are final, and we do not offer refunds or exchanges based on personal preferences.
We highly encourage customers to research and make informed decisions about their purchases. Our customer service team is available to assist you in selecting the most suitable products to meet your needs.
3. Discreet Packaging and Privacy:
At Mercy’s emporium, we value your privacy. Rest assured that all our orders are packaged discreetly, with no external branding or explicit details. Your personal information and order details will be handled confidentially and with the utmost care.
4. Contacting Customer Service:
If you have any concerns or questions regarding your purchase, returns, or any other matter, our friendly customer service team is available to assist you. Please reach out to us via email or phone within the specified three (3) day return period.
Customer satisfaction is our top priority at Mercy’s emporium, and we will do everything possible to resolve any issues promptly and efficiently.
Note: We reserve the right to amend or modify our return policy at our discretion. Any changes will be communicated on our website or through direct customer communication channels.
Thank you for choosing Mercy’s Emporium as your trusted source for enhancing your pleasure and satisfaction. We appreciate your understanding and cooperation in complying with our return policy.
Best regards
Mercy Stubbs.